Wellness Resources

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Public safety telecommunicators are devoted to assisting others every day, whether it be to help guide them through personal crisis, deal with life threatening situations, answer questions or assure them help is available. It is essential that telecommunicators take good care of themselves so they are able to better handle challenges and mitigate the impact of shift work and stress.

Studies show there may be negative health effects from shift work, stress, lack of exercise or poor eating habits. The resources in this section may help individuals recognize signs of possible trouble and be proactive about building positive habits and striving for good mental and physical health. These resources may be adopted by an individual or used to motivate a shift or agency to challenge themselves to work toward optimum health as a group.

The NENA Continuum initiative is a comprehensive approach to wellness in the 9-1-1 industry.
It is an environment that brings together professionals, resources, standards, ideas, training, lessons learned, and innovation – all focused on a singular goal: Your personal wellness.

Created by a former 9-1-1 dispatcher, our services are designed specifically for the emergency communications work environment. Our learning experiences equip participants with tools and perspectives they can use on the job today.

By learning the key characteristics of the leadership approach used by the most successful emergency communications centers, your teams will help build your center’s foundation for the next generation.

The 360° Dispatcher offers unique, high-energy, high-interaction classes that challenge participants to move from the inside out, to understand their own motives, choices, and the results they’re getting in their professional and personal lives. The classes don’t shy away from asking tough, thought-provoking questions while entertaining and educating.

Shannon Polito provides science-based wellness training with a holistic approach, challenging first responder stigmas while prioritizing well-being. Using student-centered learning and adult learning theory, she fosters personal growth, positively impacting agency culture, morale, and retention. 

Empowering 9-1-1 and EMS Professionals to achieve Resilience Driven Excellence in life and Peak Performance at work.

We accomplish this mission through delivery of science-based training and customized consulting services to the 9-1-1 and EMS industries.

Mindbase is the first and only solution of its kind, integrating with real-time CAD and RMS incident data to transform employee wellness programs and apps of the past into peer support technology tools to build Mission Ready Minds.

The first validated, whole-person, whole-organization approach™ transforming the way we care for ourselves, our teams, our organizations, and our loved ones to ensure a career experience that prioritizes professionalism in public service. 

YogaShield® Yoga For First Responders® (YFFR) is a 501(c)(3) non-profit organization providing yoga training that is job specific and culturally informed. The techniques and drills taught using YFFR’s unique protocol trains in a skill set for: 

• Processing the inevitable stress of a career in emergency services
• Building mental, physical, and emotional resilience
• Enhancing optimal levels of job performance from decision making in stressful situations to tactical skills

YogaShield Yoga For First Responders builds elite Firefighters, Law Enforcement Officers, Emergency Medical Technicians, Telecommunicators, and military members for a long, survivable, and rewarding career. YFFR ensures the long-term sustainability of our classes and stress management trainings in department and academy settings through systematic programming that is operationally sound.

We are thrilled to announce the official launch of Goldline Rescue – a first-of-its-kind, no-cost, mobile peer support system designed specifically for dispatchers.

Created to provide immediate and confidential support to individuals on the other end of emergency calls and radios, the Goldline Rescue portal connects dispatch personnel with qualified peer supporters and licensed mental health clinicians trained in the cultural intricacies of the profession.

Dispatchers play a vital role in crisis situations, communicating directly with those in distress. The platform serves to support dispatchers’ own mental well-being that can be challenged in these high-pressure situations.

Goldline Rescue is managed and operated by UCF RESTORES and joins Blueline Rescue and Redline Rescue in a suite of comprehensive peer support platforms designed specially for public safety first responders.

We strive to take care of those who have been taking care of us with little to no reward.   If we can help create a healthier environment for you, the first responders we love, our mission has been accomplished!​

Gold Line Positive Solutions is available to conduct trainings, seminars and workshops for all types of organizations. Focus is placed on providing positive psychology interventions in the workplace. Topics include emotional labor, psychological capital, change management and organizational culture.